Policy Profile
ID
Policy Question
Responses
DFS.7
Are super agents allowed?
No 37
Yes, E-money 10
Yes, E-money and banking 17
Yes, banking 10
Yes, E-money
10 Countries
Afghanistan
Mozambique
South Africa
Timor-Leste
Democratic Republic of the Congo
Jordan
Lesotho
Yes, E-money and banking
17 Countries
Ghana
Honduras
India
Kenya
Mongolia
Morocco
Nicaragua
DFS.8
Is agent exclusivity allowed?
No, ruled out 41
Yes, allowed for Banks 11
Yes, not prohibited for Banks 23
Yes, not prohibited for Non-banks 5
No, ruled out
41 Countries
Armenia
Belarus
Bhutan
Equatorial Guinea
Fiji
Ghana
Guinea-Bissau
Yes, allowed for Banks
11 Countries
Angola
Bangladesh
Bolivia
Cameroon
Dominican Republic
Guatemala
Mexico
Yes, not prohibited for Banks
23 Countries
Afghanistan
Brazil
Chile
China
Colombia
Costa Rica
Democratic Republic of the Congo
Yes, not prohibited for Non-banks
5 Countries
India
Jordan
Mongolia
Niger
Turkey
DFS.9
Is remote account opening allowed?
No at a Bank 30
No at a Non-bank 8
Yes at a Bank 16
Yes at a Non-bank 13
No at a Bank
30 Countries
Angola
Bangladesh
Bolivia
Cameroon
Chile
Colombia
Costa Rica
No at a Non-bank
8 Countries
Afghanistan
Jamaica
Mauritius
Mongolia
Niger
Nigeria
Russia
DFS.10
Customer complaints in digital financial services
No (Banks) 11
No (Non-Banks) 12
Yes (Banks) 45
Yes (Non-Banks) 14
No (Banks)
11 Countries
Cameroon
Ecuador
Equatorial Guinea
Guatemala
Jordan
North Macedonia
Mongolia
No (Non-Banks)
12 Countries
Fiji
Guinea-Bissau
Jamaica
Kyrgyz Republic
Niger
Russia
Samoa
Yes (Non-Banks)
14 Countries
Afghanistan
Bhutan
Brazil
Ghana
Liberia
Mauritius
Morocco
FIS.1
Is there an official definition of financial inclusion?
No 39
Yes 45
FIS.2
Which institution leads financial inclusion?
Central bank 68
Ministry of Finance 9
Other 12
Other financial supervisor body 5
Other financial supervisor body
5 Countries
Niger
Panama
South Africa
Honduras
Honduras
FIS.3
Does the regulator have a financial inclusion mandate?
No mandate 20
Other 10
Yes, it is prescribed in law 22
Yes, on other mandate than law 16
No mandate
20 Countries
Bhutan
Chile
Democratic Republic of the Congo
Dominican Republic
El Salvador
Equatorial Guinea
Fiji
Other
10 Countries
Bangladesh
Cameroon
Colombia
Costa Rica
Guatemala
Indonesia
Pakistan
Yes, it is prescribed in law
22 Countries
Angola
Belarus
Bolivia
India
Kenya
Malaysia
Mauritius
Yes, on other mandate than law
16 Countries
Brazil
Ecuador
Mexico
Morocco
Mozambique
Nepal
Palestine
FIS.4
Is there a financial inclusion taskforce/council?
No 35
Yes 44
FIS.5
Is there a financial inclusion strategy?
It is currently in process of development 21
No 19
Yes, it is compiled 63
It is currently in process of development
21 Countries
Armenia
Belarus
Bolivia
Chile
Colombia
Costa Rica
Dominican Republic
No
19 Countries
Afghanistan
Bhutan
Democratic Republic of the Congo
El Salvador
Equatorial Guinea
Fiji
Jamaica
FIS.5.a
If yes, which topics are included?
Agent services 5
MFS 19
Micro-insurance 4
Other 18
SME Finance 17
Agent services
5 Countries
Haiti
Nigeria
Zambia
Burkina Faso
Burundi
Micro-insurance
4 Countries
Niger
Rwanda
Mozambique
Ivory Coast
SME Finance
17 Countries
Chile
China
Nigeria
Pakistan
Philippines
Sierra Leone
South Africa
FIS.6
Has there been a diagnostic study for the financial inclusion strategy?
No 25
Yes 58
No
25 Countries
Angola
Bhutan
China
Costa Rica
Dominican Republic
El Salvador
Equatorial Guinea
CEMC.1
Is there specific regulation on financial consumer protection...?
No 51
Yes 47
No
51 Countries
Afghanistan
Belarus
China
Democratic Republic of the Congo
Ecuador
Equatorial Guinea
Guatemala
CEMC.1.a
…or is the general consumer protection regime applicable?
No 13
Yes 49
Yes
49 Countries
Belarus
Bhutan
Brazil
Cameroon
Costa Rica
Democratic Republic of the Congo
Ecuador
CEMC.2
Do they apply to all financial service providers?
No 21
Yes 51
No
21 Countries
Bangladesh
Dominican Republic
Equatorial Guinea
Honduras
Jamaica
Kenya
Kyrgyz Republic
CEMC.2.a
Which types of institutions are covered?
Banks 22
E-money issuers (Non-bank) 1
Insurance 1
Non-bank credit 1
Retail credit 1
Banks
22 Countries
Costa Rica
Dominican Republic
Egypt
Honduras
Kenya
Mongolia
Pakistan
E-money issuers (Non-bank)
1 Countries
Lesotho
Insurance
1 Countries
Rwanda
Non-bank credit
1 Countries
Samoa
Retail credit
1 Countries
Morocco
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