Policy Profile
ID
Policy Question
Responses
CEMC.3
Is there an institution in charge of consumer complaints?
No 17
Yes 68
No
17 Countries
Afghanistan
Bhutan
Cameroon
El Salvador
Equatorial Guinea
Jordan
North Macedonia
CEMC.3.a
If yes, with regards to which types of institutions?
Banks 41
Insurance 2
Non-bank credit 4
Insurance
2 Countries
Kenya
Ghana
Non-bank credit
4 Countries
Fiji
Peru
Samoa
Sri Lanka
CEMC.4
Is there an institution in charge of enforcing financial consumer protection?
No 21
Yes 62
CEMC.4.a
If yes, with regards to which types of institutions?
Banks 44
Non-bank credit 5
Banks
44 Countries
Angola
Belarus
Bolivia
Brazil
Costa Rica
Dominican Republic
Ecuador
Non-bank credit
5 Countries
Jamaica
Mongolia
Nicaragua
Russia
Samoa
CEMC.5
Have there been sanctions for non-compliance with financial consumer protection?
No 28
Yes 29
Yes
29 Countries
Armenia
Bangladesh
Bolivia
Brazil
Colombia
Costa Rica
Dominican Republic
CEMC.5.a
If yes, for which type of institutions?
Banks 19
MFIs 1
Non-bank credit 2
Banks
19 Countries
Bolivia
Brazil
China
Colombia
Costa Rica
Dominican Republic
Ecuador
MFIs
1 Countries
Palestine
Non-bank credit
2 Countries
Russia
Paraguay
CEMC.6
Are there published reports on complaints and enforcement action?
No 50
Yes 29
No
50 Countries
Angola
Bhutan
Democratic Republic of the Congo
Ecuador
Equatorial Guinea
Indonesia
Jordan
CEMC.6.a
If yes, for which types of institutions?
Banks 15
Insurance 1
Non-bank credit 1
Retail credit 2
Insurance
1 Countries
China
Non-bank credit
1 Countries
South Africa
Retail credit
2 Countries
Mongolia
Morocco
CEMC.7
Do regulations determine minimal standards for written contracts?
No 10
Yes 58
No
10 Countries
Equatorial Guinea
Indonesia
Jamaica
Philippines
Timor-Leste
Trinidad and Tobago
Vanuatu
CEMC.7.a
If yes, for which types of institutions?
Banks 24
Insurance 2
MFIs 1
Non-bank credit 1
Insurance
2 Countries
Rwanda
Rwanda
MFIs
1 Countries
Pakistan
Non-bank credit
1 Countries
Morocco
CEMC.8
Is there price transparency regulation?
No 9
Yes 65
CEMC.8.a
If yes, with regards to which institution?
Banks 30
MFIs 2
Non-bank credit 2
MFIs
2 Countries
Palestine
Timor-Leste
Non-bank credit
2 Countries
Morocco
Samoa
CEMC.9
Is the regulator involved in consumer education?
No 8
Yes 78
CEMC.9.a
If yes, with regards to which institution?
Banks 18
Insurance 1
MFIs 1
Non-bank credit 6
Banks
18 Countries
China
Colombia
Costa Rica
Dominican Republic
Ecuador
Kenya
Mauritius
Insurance
1 Countries
Panama
MFIs
1 Countries
Palestine
Non-bank credit
6 Countries
Angola
Bangladesh
Bhutan
Bolivia
South Africa
Angola
FINT.1
Is there an AML/CFT regime?
No 1
Yes 82
No
1 Countries
Dominican Republic
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